Implementação de um Manual Ilustrado de boas práticas na Eurest

Abstract

The presented work aimed to organise the Manual Ilustrado de Boas Práticas Eurest, as well as to conduct training about this manual. In this work, all the procedures necessary for its realization, as well as their respective validation and criticism are presented. Throughout the work phase, several visits were made to different units of the company. These visits were carried out in order to analyse whether all procedures were being observed and, simultaneously, the degree of the employee’s consciousness when performing each step. A unit was chosen to represent a specific case study. Training about the manual was given to the personal of the chosen unit and after the validation was done. Two audits were also performed so the training could be validated. One audit was done before and the second was done after completing the training. The final audit, with a score of 99 %, showed an improvement of 5 % compared to the initial audit, proving the importance of the manual and its respective training. We also identified some improvements that can be introduced in the near future.