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Please use this identifier to cite or link to this item: http://hdl.handle.net/10400.5/3069

Title: Avaliação de entrepostos logísticos: requisitos e controlo na óptica da qualidade e segurança alimentar
Authors: Fontinha, Ana Carina Gomes
Advisor: Malfeito Ferreira, Manuel
Keywords: segurança alimentar
qualidade
entreposto logístico
certificação
food safety
quality
distribution centre
certification
Issue Date: 2010
Publisher: ISA
Abstract: This work had as principal objective to compare the efficiency of functioning of two distribution centres, where one is actually developing BRC Storage and Distribution and ISO 9001 certification and other was not certified. In order to compare both, various logistic operations were followed, as reception, storage and dispatch. Installations were evaluated in accordance with the guides of the certificates. Finally, there was a comparison and evaluation of their principal differences, trying to understand the reason and principal consequences to the non-conformities found. In a society where the consumer is more and more demanding, it is necessary that products flow through the food chain and get to final consumer with maximum food security and food safety. In order for that, every responsible entity and company where products flow, must interact and be concentrated achieving this objective, including distribution centres. In these centres, products are store during a pre-determinated period, and then palletized and segregated according to the client, being later dispatched. Operations in a distribution centre must be done according with the objective of guaranteeing products conformity, being necessary to have a rigorous quality control in the whole process. However, through this work was verified that in all process steps there are non-conformities, which may not allow achieving this goal. The principal non-conformities found were essentially related with product bad manipulation from operators and lack of registry of numerous steps through the process, as well as weak control of products quality, as much in reception as in storage or dispatch. Principal reasons that have been found were the lack of formation in collaborators, no divulgation of good practices in manipulation and hygiene, but essentially the fact that all the company sectors are not involved uniformly to achieve the same objectives. Logistics area worries relies fundamentally on process’s efficiency and minimizing costs, which restrains the quality area of being able to ensure quality requisites needed. Through the development of this work were frequently noticed oppositions between these two areas. It is necessary that all persons are involved and good practices defined by quality managers are communicated to all collaborators, alerting e letting know the importance of its performance in obtaining secure products, through periodic formation. It’s still to point certification. The company visited aims to implement BRC so can serve clients like Ibersol, who demands certification to all companies which want to serve its institutions. By analyzing both distribution centres, It is possible to verify that for a distribution centre who is under such a rigorous process of certification and auditing, shows some nonconformities like those shown at the uncertified centre. Non-identified and damaged products v were found. There were also seen mosquitoes in storage area due to bad manipulation from collaborators. For this work diverse entities related with the food industry were contacted, especially withlogistics and distribution, trying to understand if these were able to give valid answers to questions and doubts which distributors ask. Was also verified, however, there is a great difficulty in obtaining valid answers from most of these entities, because just because they are not answered or answers given are not satisfactory. It is fundamental the consciousness from these entities in the responsibility to consequences that their involvement may have in distribution business and in food security. Food security and food safety are responsibilities that must be shared by all operators who compose distribution chain, and each one must contribute to guarantee its efficiency.
Description: Mestrado em Engenharia Alimentar - Instituto Superior de Agronomia
URI: http://hdl.handle.net/10400.5/3069
Appears in Collections:BISA - Dissertações de Mestrado / Master Thesis

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