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Please use this identifier to cite or link to this item: http://hdl.handle.net/10400.5/2415

Title: Impulsive behavior in online groceries retail
Authors: Silva, Sara Alexandra Ribeiro Martins e
Advisor: Szrek, Helena
Vale, Rita Coelho do
Keywords: Impulsive behavior
groceries retail
online marketing tools
privileged communication
Issue Date: Sep-2010
Publisher: Instituto Superior de Economia e Gestão
Citation: Silva, Sara Alexandra Ribeiro Martins e. 2010. "Impulsive behavior in online groceries retail". Dissertação de Mestrado. Universidade Técnica de Lisboa. Instituto Superior de Economia e Gestão
Abstract: The impulsive behavior phenomenon has been extensively studied during the last decades. However, the online version of this behavior is a relatively new concept and there are few studies that try to explain and redefine this concept for the World Wide Web (Madhavaram and Laverie 2003, Zhang, Prybutok and Strut 2007). The contribution of this study is to create a conceptual model for online impulse behavior and then to test it in the context of online grocery retail. The study identifies some marketing communication tools that can enhance impulsive behavior on the internet, and an experimental study with a major groceries retail company in Portugal was conducted over the course of 5 weeks. We manipulated the placement of banners on the website for 10 different product categories - 5 hedonic and 5 utilitarian. This impact among different types of products led us to identify impulsive behavior in an online store. This study provides a first step to understanding impulsive behavior online.
Description: Mestrado em Marketing
URI: http://hdl.handle.net/10400.5/2415
Appears in Collections:DG - Dissertações de Mestrado / Master Thesis
BISEG - Dissertações de Mestrado / Master Thesis

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