Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.5/5271
Título: Linhas de orientação para a implementação de um sistema integrado de gestão de qualidade, ambiente e segurança numa unidade de catering
Autor: Rosa, Rita Cristina Francisco Cruz
Orientador: Osório, Natália Maria de Melo
Palavras-chave: catering
food safety
quality
Data de Defesa: 2012
Editora: ISA/UTL
Citação: Rosa, R.C.F.C. - Linhas de orientação para a implementação de um sistema integrado de gestão de qualidade, ambiente e segurança numa unidade de catering. Lisboa: ISA, 2012, 117 p.
Resumo: With this study, it was intended to establish the requirements of an integrated management system (IMS) - Quality, Environment and Safety - and to develop guidelines for the application of those requirements in a Catering Unit. The requirements were drawn up based upon the following standards: PAS 99: 2006 – "Specification of common management system requirements as a framework for integration", NP EN ISO 9001 – “Quality Management Systems: requirements ", NP EN ISO 14001 – “Environmental Management Systems: requirements and guidelines for their use” and NP 4397 –" Occupational Health and Safety Management Systems: Requirements ". In order to draw up the guidelines of this set of requirements for Catering Units, a diagnosis audit was performed in a Catering Unit that had no management system implemented, complying only with the legislation in force. The results were obtained by the analysis of the audit´s findings. The guidelines were them established. It was concluded that for an implementation of an integrated management system aimed at corporate sustainability, it was required a culture of accountability and continuous learning in the organization, the maximum commitment from top management, employee motivation and an interrelation with the interested parties.
Descrição: Mestrado em Engenharia Alimentar - Qualidade e Segurança Alimentar - Instituto Superior de Agronomia
URI: http://hdl.handle.net/10400.5/5271
Aparece nas colecções:BISA - Dissertações de Mestrado / Master Thesis

Ficheiros deste registo:
Ficheiro Descrição TamanhoFormato 
capa_1.pdfcapa177,3 kBAdobe PDFVer/Abrir
indices_2.pdfIndices/Resumo/Abstract223,85 kBAdobe PDFVer/Abrir
tese_3.pdfDissertação1,36 MBAdobe PDFVer/Abrir
ANEXO II_1.pdf179,51 kBAdobe PDFVer/Abrir
ANEXO II_2.pdf195,13 kBAdobe PDFVer/Abrir
ANEXO_III.pdf46,35 kBAdobe PDFVer/Abrir
ANEXO_III_1.pdf126,34 kBAdobe PDFVer/Abrir
ANEXO_III_2.pdf130,59 kBAdobe PDFVer/Abrir
ANEXO IV.pdf1,23 MBAdobe PDFVer/Abrir
ANEXO V - 1.pdf165,41 kBAdobe PDFVer/Abrir
ANEXO V - 2.pdf170,98 kBAdobe PDFVer/Abrir
ANEXO V - 3.pdf139,46 kBAdobe PDFVer/Abrir
ANEXO V - 4.pdf182,67 kBAdobe PDFVer/Abrir


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